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Q Do retailers charge the same price for items sold in-store as they do on their websites? A Not necessarily. Some retailers may charge a different amount for certain items in-store – in the cases I’v

Can I avoid going through multiple ‘press 1’ options every time I call customer service? There’s no guarantee that you can bypass this frustrating process but some automated phone menus allow you to g

Whether you want to haggle on price, get a discount or make a complaint, you need to play the game… • Be polite and respectful at all times. Remember that anyone in a call centre or who works in custo

Expert advice from money-saving champion Mel Hunter on consumer rights and how to squeeze the most out of life for less

Helping you spend wisely and save more, with money expert Faith Archer