Can I avoid going through multiple ‘press 1’ options every time I call customer service? There’s no guarantee that you can bypass this frustrating process but some automated phone menus allow you to g

Fabulous selection of Knitting and Crochet patterns every week in “The People’s Friend”! I love the recent Fair Isle slipcover made in Alpaca Wool. I wish I knew someone who could knit it for me. Such

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Whether you want to haggle on price, get a discount or make a complaint, you need to play the game… • Be polite and respectful at all times. Remember that anyone in a call centre or who works in custo

Your little black book of essential London services, specially curated each month by the editors of The London Magazine and including recommendations from some of prime London’s top property agents

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