Sarah Daly explores the complex world of social interaction in France – and how to make sure you get it exactly right

Would you be happy to receive an apology card? Apparently, everyone’s sending them nowadays! Sorry really is one of the hardest words – even though the average Brit says it an astonishing nine times a

If you’re spending time away from your partner, what’s the best way to communicate? Email, phone, postcard? Our columnist tries them all – not always with success

Our pick of your best letters and some wise words from our favourite stars…

It started as a plan to help her customers, but soon stationery shop owner Rebecca McMillan, 34, from Cheltenham, realised she’d hit on something far bigger than she could ever have realised…

Our columnist is worried that the British custom of elevenses is in danger of going out of fashion