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When you think of customer relationship management (CRM) systems, you probably picture big businesses with tens of thousands of customers to look after. But the usefulness of CRM is by no means limite

It has been a busy year for large companies’ IT departments. Firms ranging from Marks & Spencer to Jaguar Land Rover (JLR) have seen their operations disrupted by cyberattacks. The incident at Jaguar

The days of pressing 1 for sales, 2 for support and 3 if you know the extension number of the person you are calling are finally over. Instead, your AI-powered receptionist – available to all 3CX cust

Just in case you were in any doubt, AI has become as big a selling point for tablets as it is for laptop PCs and smartphones, with manufacturers falling over themselves to sell their AI features. Even

With the rise of generative AI, human-machine relationships are no longer merely a trope in sci-fi films and novels. From virtual friendships to confiding in chatbot therapists, why are so many people turning to AI for connection and companionship?