“ ‘but i want my money back!’ six words that excite the cockles of any retailer”

I am getting increasingly annoyed with companies that make it difficult to update their software. Ideally, an app should have a “Check for update” menu item. Even better if there’s a “Check every day”

It’s heartening to know that I can still be surprised. Earlier in the year, I received a reader’s email with the subject “Incredulous” and, after reading what they had to say, you may agree. Alan was

Q After reading a recommendation in your Cover Feature back in Issue 700, I downloaded and installed system-analysis tool Glow (www. snipca.com/52372) and was fascinated by all the information it gave

I used to save everything to my Windows desktop – files, documents, software, the lot. I thought it was the only way to know where they were, but it made my desktop a complete mess. What I do now Now

Can I create a keyboard shortcut to paste my email address? Q Can I create a keyboard shortcut that inserts my email address? Ideally, it would involve pressing no more than two keys. Robert Garbolins

Tech solutions and real world tips