Employee engagement monitoring

When you think of customer relationship management (CRM) systems, you probably picture big businesses with tens of thousands of customers to look after. But the usefulness of CRM is by no means limite

We’re not saying they don’t serve a purpose. But an over-reliance on tech is taking us away from the core reasons for working out in the first place

IS THE ERA OF ROBOT-DRIVEN UNEMPLOYMENT ALMOST UPON US?

With the rise of generative AI, human-machine relationships are no longer merely a trope in sci-fi films and novels. From virtual friendships to confiding in chatbot therapists, why are so many people turning to AI for connection and companionship?

It has been a busy year for large companies’ IT departments. Firms ranging from Marks & Spencer to Jaguar Land Rover (JLR) have seen their operations disrupted by cyberattacks. The incident at Jaguar

The days of pressing 1 for sales, 2 for support and 3 if you know the extension number of the person you are calling are finally over. Instead, your AI-powered receptionist – available to all 3CX cust