Machine customers

IS THE ERA OF ROBOT-DRIVEN UNEMPLOYMENT ALMOST UPON US?

When you think of customer relationship management (CRM) systems, you probably picture big businesses with tens of thousands of customers to look after. But the usefulness of CRM is by no means limite

Businesses exist to solve problems. You can’t get to work, so you buy a bike. You have a legal problem, so you instruct a lawyer. The bigger the problem, the bigger the business opportunity. In techno

It has been a busy year for large companies’ IT departments. Firms ranging from Marks & Spencer to Jaguar Land Rover (JLR) have seen their operations disrupted by cyberattacks. The incident at Jaguar

Across the UK, but particularly in the south-east of England, giant and featureless buildings are springing up. Despite their size, they’re designed to be unobtrusive, and you won’t spot any signage t

With the rise of generative AI, human-machine relationships are no longer merely a trope in sci-fi films and novels. From virtual friendships to confiding in chatbot therapists, why are so many people turning to AI for connection and companionship?