We reveal the manufacturers and dealers that have won your approval
Welcome to the Owner Satisfaction Awards 2024! If you plan to buy a caravan over the next year, the results of this in-depth annual survey will help you spend wisely. Not only will you discover the most satisfying vans to own, you’ll learn the best dealers to buy from.
Any survey is only as strong as its data and this year, 4660 caravanners completed the survey; that’s a fraction down on last year’s 4735, but well up from the 3449 responses received in the 2022 survey.
The questionnaire is detailed, covering every aspect of buying, owning and enjoying a caravan. Each survey builds a detailed picture of the owner’s experience, from their first contact with the supplying dealer, through the day of delivery, right up to their most recent trip away. By the time every question has been answered, we know what has gone wrong, what has gone right, the features the owner loves, and any pet hates.
Multiply that depth and detail across our thousands of respondents, and you have some idea why the industry sits up and takes note when we announce the awards. More importantly, you can have faith this survey will steer you in the right direction if you are looking for a great caravan and first-rate customer service.
Our thanks to all the Practical Caravan readers and Camping and Caravanning Club members who filled in questionnaires and shared their experiences with us.
In-depth information
If you regularly follow this survey, you’ll know the format. Among manufacturers, results are divided into new and pre-owned vans. That way, you know what to expect from a brand, whether you are shopping for a factory-fresh model or a tourer that’s already been on an adventure or two.
Some manufacturers perform more strongly in one side of the survey than the other, so there’s also an award for the best overall manufacturer, recognising their strong results across the board.
The dealer results are also divided into new and pre-owned. Whether you have the budget for the latest model or are looking for a great value used caravan, you deserve the same attention and customer service.
We name the overall winner in each category, but it’s not just the top scorers who deserve praise. Caravan manufacturers and dealers scoring over 80% receive a coveted Gold Award. The best of the rest with scores of over 70% win Silve
