Thousands of you have told us about your motorhomes and supplying dealers, completing our Owner Satisfaction Survey to give a comprehensive picture of today’s market. Don’t buy a new or pre-owned ’van until you’ve read the next few pages!
Aside from our house, a motorhome is often the largest purchase any of us will make. Top-end models can cost a six-figure sum, while those of us on more modest budgets still devote a big slice our income to our home-on-wheels. When laying out such amounts, it pays to spend wisely.
Some advice would surely be welcome. So how about the collected wisdom of 5013 motorcaravanners?
That’s how many Practical Motorhome readers and Camping and Caravanning Club members completed our 2024 Owner Satisfaction Survey. Although a fraction down on last year’s 5081, it’s still a very large sample and means we have great faith in the results.
Many thanks to everyone who filled in the survey. It’s certainly not the work of a moment, going into detail on every aspect of buying and ownership.
Knowledge and experience Everyone who completes the questionnaire is helping motorcaravanners make informed decisions, and we’re grateful to all who shared their knowledge and experience. We believe the survey helps the industry as well as its customers, rewarding excellence and pushing for high standards.
Each campervan and motorhome is rated across a variety of categories, including value, fit and finish, the lounge/dining area, the kitchen and white goods, the beds, the washroom and more.
As in 2023, ratings range from ‘excellent’ through ‘good’ and ‘acceptable’, to ‘poor’ and ‘very poor’. This really helps separate the great from the good.
But the most important question is, ‘Would you buy from this manufacturer again?’ Without a positive endorsement from most respondents, no motorhome builder can hope to be close to the top of the results.
But the survey doesn’t just ask about a ’van’s habitation area. Our questionnaire also covers the reliability, driving comfort, performance, fuel consumption and spare parts availability of the base vehicle. We ask each owner if they would buy a ’van on the same base vehicle again, and about any faults.
These results are divided between new and pre-owned ’vans, with an overall award for the most satisfying brand to buy and own.
Dealership support There’s more to a satisfying ownership experience than the vehicle – it also requires excellent dealers. That’s why each survey asks
