Operator now working with regulator after first annual Passenger Assistance Benchmarking Report reveals 16% of respondents didn’t receive booked aid

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Guest Columnist

Getting to the heart of the matter

West Coast Main Line capacity has hit the headlines again recently, but why does it have planners at Network Rail so cautious? RICHARD WILCOCK reports

As 2025 draws to a conclusion, it’s time to look back at another varied year on Britain’s railways, and, as ever, there have been many developments, not all for the better, but plenty of good news as