Moxon: “the railway family at its best”

While most railway customer service staff are visible on stations and trains, ANDY COMFORT goes behind the scenes at one train operator to meet those working in social media - on the invisible front line

Welcome

At the heart of the Great Western Main Line, work is under way on a project that will form part of the government’s mission of reshaping how Britain’s railways are run. RICHARD WILCOCK learns more from DARYN MCCOMBE, the man leading the project

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Transport writer & broadcaster

Getting to the heart of the matter