Transforming passenger information

Something to say? T his is your platform...

Something to say? This is your platform...

While most railway customer service staff are visible on stations and trains, ANDY COMFORT goes behind the scenes at one train operator to meet those working in social media - on the invisible front line

It’s hard enough getting Wi-Fi to work reliably in a two-bedroom flat, let alone a field containing thousands of smartphone-wielding festival-goers or a train belting through the British countryside.

Getting to the heart of the matter

Our latest extract from Bradley’s Railway Guide: A Journey Through Two Centuries of British Railway History 1825-2025 takes us to the 1990s… and advances in ticketing technology