The customer is always wrong

Whether you want to haggle on price, get a discount or make a complaint, you need to play the game… • Be polite and respectful at all times. Remember that anyone in a call centre or who works in custo

Q Dear Sue, I fell for a phone banking scam and I’m so embarrassed. They told me the ATM “Get Cash” code was a verifucation code. How can I avoid phone scammers? Sue says... A Please don’t feel embarr

Can I avoid going through multiple ‘press 1’ options every time I call customer service? There’s no guarantee that you can bypass this frustrating process but some automated phone menus allow you to g

I must take exception to the opening of your article ‘Are warranties warranted?’ (8 October), specifically the claim that our cars are 2.5 years older on average due to perceived reliability and the c

From the isolated village where I live you can catch a minibus to the nearest supermarket, seven miles away. On the return journey it will drop you and your shopping off right outside your front door.

Q Dear Sue, I have several direct debits to charity lotteries. I’m tidying my finances and would like to stop them. I feel so guilty, how am I best to do it? Sue says... A The good news is you don’t h