Focus on customer service

Can I avoid going through multiple ‘press 1’ options every time I call customer service? There’s no guarantee that you can bypass this frustrating process but some automated phone menus allow you to g

Q Do retailers charge the same price for items sold in-store as they do on their websites? A Not necessarily. Some retailers may charge a different amount for certain items in-store – in the cases I’v

We’re on your side

Expert advice from money-saving champion Mel Hunter on consumer rights and how to squeeze the most out of life for less

Q Dear Sue, what are common budgeting mistakes people make, and how can I avoid them? Sue says... A I find most people forget about the extras when doing a budget. They jot down regular monthly expens

Could you be a Premium Bond winner and just not know it? National Savings and Investments (NS&I) say there are over £100 million in unclaimed prizes. A free and easy way to check is using the prize ch