Frequently asked questions...

Whether you want to haggle on price, get a discount or make a complaint, you need to play the game… • Be polite and respectful at all times. Remember that anyone in a call centre or who works in custo

Q Dear Sue, I fell for a phone banking scam and I’m so embarrassed. They told me the ATM “Get Cash” code was a verifucation code. How can I avoid phone scammers? Sue says... A Please don’t feel embarr

Could you be in line for a cash boost this festive season with these tips? 1 REAP IN RENT While it’s important not to overstretch yourself for Christmas, earning some extra money at this time of year

Christmas can be a really expensive time of year, but there are steps you can take to keep your costs down. Here’s how to do it… 1 CALCULATE BUDGET First, go through your finances and work out how muc

Q Dear Sue, I recently made a large purchase to an online retailer, who surprisingly went bust before my items arrived. Can I get my money back? Sue says... A The good news is that you may well be abl

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