Frequently asked questions...

Whether you want to haggle on price, get a discount or make a complaint, you need to play the game… • Be polite and respectful at all times. Remember that anyone in a call centre or who works in custo

Q Do retailers charge the same price for items sold in-store as they do on their websites? A Not necessarily. Some retailers may charge a different amount for certain items in-store – in the cases I’v

We’re on your side

Here’s what you should be spending on broadband, phone costs and other utilities

Despite the abundance of cheaper mobile phone deals on the market, many of us stick with a pricier plan. Often, we’re worried about losing decent coverage by switching, don’t have time to research che

But it’s worth checking that you’re not paying too much for it, says Paul Lewis